Miele Black Friday January 2023

I've read all the negative comments and feel for you all.I myself have experienced issues with their product, but their customer service has been tops for us. We recently purchased in the past year- 4 major appliances- speed oven, convection oven, gas cooktop and dishwasher. The speed and convection oven were promptly fixed as it was still one-year warrantied. We were dismayed when the gas cooktop stopped working last week. Thought we were going to have to pay for the fix; $200- just for the visit. Sent a letter to the Miele President and Director of Customer Service. Will never know if the President received the letter. Fortunately, the service guy came out the day after the e-mail and letter was sent. The cooktop was fixed promptly at no charge.My advice, you can go on social media and complain all you want, but its best to go to the 'top' people who can look after you. I believe Miele does really care to maintain their high reputation. Just not sure of quality anymore as ALL companies look out for their bottom line. Still, here in Canada, they maintain a high level of customer service.

Great service

engineer arrived on time and fixed the problem with our dishwasher. He left everything tidy.

People tend to write a review when they buy a new product. Our Miele Cat and Dog vacuum cleaner is 17 years old and still going strong and in excellent working order. I dont think I need say any more.

So a quick update to the review below...the latest techician’s visit saw the relevant parts supplied and installed. He was actually from Miele and effecient and very customer focused. I have also managed to secure some compensation (not cash sadly!) by calling the service line and insisting on speaking with a manager. I am grateful for this but I did need to break through the first line of belligerent and indifferent resistance first. I eventually spoke with someone who actually understood my frustration and has managed to make a gesture that goes some way to restoring faith in Miele. That said, it only happened at my insistance. It would have been much better if someone had reached out and made the offer. Stuff happens and things go wrong even in the most efficient of businesses. Its how you deal with issues that counts and Miele seriously needs to review it’s complaints policies and procedures to show they care about customers. My story begins last summer when we purchased £30k worth of new Miele kitchen equipment- XL dishwasher- Built in coffee machine- Warming drawer- Vacuum pack drawer- Combination steam oven- Combination microwave ovenIn the ensuing months we have had a series of failures that we didn't expect from top of the range appliances. So far the the steam oven has flooded, the door catches on the microwave oven need replacing as it opens during cooking, the entire coffee machine has been replaced after initial failures to fix the problems and even now the spout still does not work correctly. We have had 6 or 7 visits from various technicians with another 2 visits due in 2 weeks time. During the last call out the technician disconnected the warming drawer and failed to reconnect it so that out of operation too. There is no doubt that these machines look the part but the build quality and after sales service is hopeless (and we are members of their so called connoisseurs' club because we bought multiple appliances!). Don't expect to get Miele technicians either as they out source to other companies. Everybody I have spoken to seems to be a 'nice' polite person but I still don't have a lkitchen that works reliably. No managers have contacted us to apologise or offer compensation for the inconvenience of having to stay home to adhere to their repair schedules. There have been no acknowledgements that something is seriously wrong. Miele appears to me to be a company that trades off sleek design and marketing. If you are considering purchasing top end expensive kitchen equipment then I would seriously look elsewhere at perhaps Gaggenau.

This was rectified awhile ago and as I have just signed up to Trustpilot I definitely thought they deserve a review. My vacuum motor broke and it was out of warrantee. I called them they were so nice and helpful, they took it away replaced the motor and also gave me a red travel bag which is really handy for storing it and also replaced the main vacuum attachment and brush head all free of charge. I am sticking with Miele and have now convinced my mum and mother in law that they should upgrade to them to.Pleased is not the word 5 stars

Great service fixed the problem

Miele vacuume cleaner cats n dogs c2.Best vacuume I've ever had. The 2nd attachment on wheels makes this easier to use than any other device I've had. Ive had product over a year!

Prompt, efficient, problem resolved.

I have just purchased a Miele C2. While I am very happy with the performance of this Hoover when you pull it along the hose keeps coming apart so it's a little frustrating.