Unidays Student Discount New Look May 2022

Helpful and quick feedback.

I placed an order on 24th November. It was dispatched on 27th November and I was notified one of the items was out of stock but at the time of order it didn’t indicate stock was low. I am still waiting for my order to be delivered (now 9th December). I tracked the parcel and according to Hermes on 29th November they said ‘delay, wait 24 hours’. I have tried contacting customer service first via Facebook Messenger on 3rd December as apparently it’s quicker than emailing them and then WhatsApp, however all I’ve received are generic messages with no helpful information and no real human response. I even left a comment on one of their Instagram posts and I believe it has been deleted with again no response.I’ve tried to contact Hermes but they say to contact the retailer. It’s so frustrating, and I’ve now had to drive to a store to buy the products as they won’t be here in time for when needed. Shocking customer service which I haven’t experienced from them before and now I just want a refund.****************************************************New Look responded to me the next morning after writing this review and issued me a refund and were very helpful.

I bought an item of clothing today from New Look, Falmouth. Staff were lovely and polite, however, I was asked if I wished to donate to a charity when paying. I did explain I wished they hadn’t asked me because it made me feel guilty when I refused. I already give to charities and homeless etc and felt it was an imposition to be asked the question when checking out. I explained to the assistant I felt guilty by saying no, there were other people in the queue who overheard. I felt really guilty saying no, but how many people give because they are embarrassed to say no they are a shop not a charity, if I donate to a charity they don’t ask me if I would like to buy an item from New Look please stick to what you do, I will now think twice before shopping in New Look this practice is not ok.

I had a really good experience using their customer chat option! Definitely worth a try if you're having issues.

An item was out of stock on an order, but became available. Opened an online chat with Sophie M, who honoured my original discount, and FOC delivery. Excellent prompt service and my enquiry was resolved in a professional, helpful manner

One of my favourite shop perfect for Jean blouse T-shirt boots true to size good quality

Great customer service! I only placed my order today so can’t comment on delivery or the actual product but my problem was that I didn’t receive an order confirmation. So I messaged them on WhatsApp and they got back to me really quickly and solved my issue (turned out to be my mistake, incorrectly typing my email). Overall was a really quick, helpful and polite service by Emilie.

Ordered from New Look and the delivery never arrived. Their Customer Service on WhatsApp weren't helpful at all. After writing the review I received an e-mail from Lauren who was most helpful. We had many one on one exchange of e-mails until the whole situation was resolved. Thanks LaurenI may not order online again but I will buy in store.

As echoed by many - customer service is a joke. This will be the last time I shop here , the service in the past was so much better. Edit. I have increased the rating after getting my issue resolved via response from here. I will, however , not be returning to shop again.

I ordered from the website on thursday 11th november, I paid extra for express delivery which at the time stated it wouldn arrive sunday 14th. Sunday came and went, then so did monday so i contacted new look, was told 7 days wait, so i sent a message pn whatsapp and facebook messeneger. Nothing has been received back. Tuesday came and went so another email sent, no item, wednesday came and went still no item and still no response. Today is thursday 18th and ive sent ANOTHER email this time im asking for full refund as i no longer wish to have what i ordered because it will not arrive on time now. Have told them if they dont resoind by end of day friday ill go though paypal to get my refund.Im shocked at how bad their customer service is, and yes i did try your chat box new look, on multiple devices and various times of the day and it wont open so dont tell me i didnt try.Wont be a customer aganEDITED TO ADDNewlook did get in touch immediately after this review was left (in my opinon it should not take this to get there attention with all the methods of communtication i sent in the first place but anyway). They looked into my case and it seems it was the delivery service who lost the parcel. I appreciate these circumstances i just did not appreciate the lack of communication to find this out even if it was out of new looks hands. New look refunded me (as parcel had been lost) and gave me some discount codes and money off (no i have not used those but they offered them anyway which i think is a kind gesture considering it seems to be royal mails fault).So even though i did not like th initial lack of response until the 1 star review i am upgrading my review based on the fact they did eventually help.

I contacted via what's app as missing items from my order. A lovely lady called Sadie replied the next day and arranged a refund for missing items and gave me free delivery code to re order missing items.

I recently returns an item of clothing to store that I had bought online, for a refund. This was on Friday. Its now Monday and the money is still not showing in my bank account despite that I returned other items to two other high street brands on Saturday, both of which have now gone back on my card. New Look claim that it usually takes 10 days - ive never had this issue before. On twitter New Look are saying 5-7 days! Which one is it!? It certainly puts me off buying anything from New Look again. I thought taking returns to store would mean I get my money back quick, but that obviously isnt the case.Edit: New Look replied saying they will contact me privately - they have not.

Leanne at your maidstone store was very helpful. I found this dress online and the only store that had the size I wanted was your maidstone branch. After ringing the store and speaking to leanne she said she would hold on to it until I got there. She was very helpful and friendly. 5*

Ordered numerous items online. All arrived very quickly. I had ordered various sizes of same item. Took to local store to return. Really friendly staff, wasn't a hassle or issue to them to refund the garments. Good to see decent customer service.

Lauren at new look was amazing. Really helpful. Thank you