Loewe Black Friday April 2024

I recently ordered 2 Loewe bags from Selfridges online shop and got seriously mistreated by Selfridges. I wrote to Loewe Customer Service, just to let them know my experience and inform about the poor service of their distributor.Customer service has taken my case very seriously and passed my details to after sale and relevant departments. I was genuinely, pleasantly surprised!I have my refund from Selfridges now and would like to thank Loewe customer service team for their help.

===UPDATE THE REVIEW=====I want to compliment the prompt response and highly effectiveness of LOEWE HQ in Madrid and customer service,Eve. They explained to me the incident happen is due to technical issue in their system and they manage to help me to solve the problem within few days.At last I would like to praise for their fast delivery of the bag to me, although my wife birthday is passed. It took only two days for the parcel to be delivered from Spain to Malaysia, well done! My wife loves this bag very much and it is well wrapped in a elegant box.I hope your company can continue to improve the online ordering system so that the error will not happen again.Thank you.================================The shopping experience in Loewe online is horrible. I have ordered an Inlay Basket bag in palm leaf and calfskin for my wife's birthday. I am so happy when I saw it is available in stock and managed to put in order and paid and get the confirmation of order. However the next day I received an email stated that my order has been cancelled out of sudden and without any reason. This is so disappointing. After half an hour, I received another email telling me that the Inlay bag is now in stock and I clicked into the website and then I put in another new order. I managed to do that and paid. After one day, I received another email saying that my second order has been cancelled again. So what is the use of this online platform when they can simply cancel your order even after you paid. I suspect the bag is in stock but taken out quietly by their own staff and then cancel the order. If not, why am I getting the "In stock" notification but after I put in order and PAID it becomes cancel and out of stock? I will not order again from this website as this is useless and their customer service is poor. Wish your company all the best!

Great shopping expirence and exceptional costumer service!Bought a jacket and it came in a beautiful wrapping and box. The client service is the best!

Loewe resolved my issue immediately with a problem I experienced online.

I have recently made a purchase online on Loewe.com , on check out I made an error on my email , now I can’t track the order and no one is responding to my emails concerning this issue , order number :PRD 00546228

The most wonderful experience! For the past month I had been looking for the short bag straps which was sold out every where! Thank god for Paolina from the customer service team who has been an angel worked so hard and got hold of them for me! I live in the Netherlands there aren’t any Loewe stores near me, so there was no chance I would of gotten it with the help of The wonderful Paolina! She allocated the straps and I was able to purchase them from the Munich store, where Vivi the sales assistant helped me so kindly through her name was also able to get the so sought after Spirted away cardholder! I am so over the moon that I was able to get it! It was sold out everywhere immediately after it was launched! So I just want to say a huge thank you to Paolina , Vivi, and the whole customer service team for a wonderful experience! Loyal fan of Loewe

If you are looking for top notch quality leather goods Loewe is the best there is!

you’re addictive! i love it!

Here’s my traumatic experience: Ordered their cardholder from official website. I was left with total shock and mental distress. Major flaws I found:- non of the sewing are straight ∥.- gaps between the threads are unequal.- the disastrous coloring of the edges are out of the way.- theres a small hole (break) on the edge. Etc, etc.It remains a mystery what kinds of low quality factory Loewe used, and how a high fashion brand like Loewe would have accepted such pathetic, ugly creature that looks like a fish burger from McDonald’s after a heavy rain. (And it costs £175, btw)Confusing exchange policies:Website shows products could be exchanged at stores, however, I was told by the store to contact the customer service instead.Waste of my time and travel cost.**Return policy should serve as a guarantee of satisfaction, instead of a backup plan for failure of scamming your once faithful customers.**-UPDATE-They replied to my email and gave me a cold, robotic, copy and paste ‘dear customer’ email. Didn’t even address any of my points! Wow.Here I quote from their email:“ The creation must be returned in perfect condition and in their original packaging. ”I hope they consider that trashy made piece as ‘perfect condition’. No apology or whatsoever. Sounds almost like Donald Trump in fashion industry.Good luck for that.I’ll return this disgrace and you will get all 0 stars reviews at different site.-UPDATE-I left a comment on their Instagram and was disappeared. Reminds me of North Korea and how communism deals with the problems they created.-LAST UPDATE-Customer service from LOEWE SPAIN contacted me. The issue has been resolved.

I absolutely love the Flow runner sneakers! They are super comfy and very stylish. I get compliments all the time! Love the ease of using the website as well!